Settings and accountCOLORMobile appBrowser panel
How do I recover or change a password?
On the sign-in screen, select Forgot password? to receive a one-time link. If you know the current password, change it from the profile menu.
For owner, manager, reception, stylist, assistant, salon team · Updated
Step by step
- 1
Choose the right option
On the sign-in screen select Forgot password?. When signed in, open the profile menu and select Change password.
- 2
Request a link or enter the current password
For recovery, enter the email and select Send link. For a change, enter the current password.
- 3
Set a new password
Open the email, enter the new password and confirm it. The password should contain at least eight characters.
- 4
Sign in again
Save the change and return to sign-in if the app asks you to.
Good to know
- The reset link is one-time and expires; request another if it no longer works.
- An employee without email can use a kiosk PIN but cannot recover a password by email.
When something does not work
- An invalid or already-used link cannot set a password.
- Changing a password does not change the person’s role, salon or access.
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