Colour and mixesCOLORMobile app
What do I do when the scanner does not recognise an EAN?
After scanning, check the DOSIQ catalog, search the salon’s products or create a product with that code so you can continue mixing.
For owner, manager, stylist, assistant, salon team · Updated
Step by step
- 1
Scan the code again
Place the code in the scanner frame and wait for the unknown EAN message.
- 2
Check the catalog product
If a product is found, check its brand, line, code, category and size, then choose to add it to the salon.
- 3
Search or assign a product
If the local product already exists, find it manually and confirm the EAN assignment.
- 4
Create the missing product
If there is no matching product, choose create product, enter the required name or details, and add it to the list.
Good to know
- Check catalog product data before adding it; it is only a suggestion for the salon.
- A wrong code assignment affects future scans in mixing and inventory.
When something does not work
- Adding a catalog product may not be available in every place; use search or manual creation instead.
- A new product may need its price, category and other details completed later.
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